How can I request support or accommodations for my online assessment?

We can support you with extra time to complete your tests if you have qualifying condition, are neurodivergent or have other support needs.

What's in this guide?

1. How to access extra time for your assessment
   1. Self-serve in your assessment set-up (most common)
   2. Request via your contact at the company (if preferred, or where directed to do so)
   3. Request via Spotted Zebra support (if preferred, or where directed to do so)
2. Common questions about assessment accommodations
3. Contact us about assessment accommodations

What are reasonable adjustments?

Reasonable adjustments are changes we can make to your assessment so that you can perform at your best, such as extra time to complete an assessment.

Qualifying support needs may be, but are not limited to: 

• If you use assistive technology like screen readers or have low vision or visual impairments.
• People with autism, ADHD, dyslexia, dyspraxia, visual processing disorders, or other neurodivergent conditions where you may struggle with memory or concentration.
• You experience anxiety or stress when working under timed conditions, for example, those dealing with generalised anxiety disorder, menopause, performance-related anxiety, or similar conditions.
• You find it difficult to process written or visual information, such as visual processing disorders, ADHD, or colour blindness.

 

How to access extra time for your assessment

The way to request extra time is defined by the company and their preferred approach. 

When you start your assessment you'll see one of three options:

• Self-serve in your assessment set-up (most common)
• Request via your contact at the company
• Request via Spotted Zebra support

 

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Self-serve in your assessment set up (most common)

At the beginning of your assessment, we’ll ask if you need any support to complete it comfortably. 

You do not need to contact your company or support unless you run into any issues.

1. If you select "Yes, I do", you’ll see a list of support options to choose from.

2. If you select "No, I do not", you’ll go straight to the assessment.

Extra time and other adjustments will be applied automatically based on your answers.
You don’t need to contact Spotted Zebra unless you have questions.

Self-declare your accessibility needs

If you answered "Yes, I do", you’ll see a list of common support needs.
Select all that apply — this helps us adjust your assessment to better suit you.

If none of the options fit, you can contact us via live chat or candidate@spottedzebra.co.uk to discuss what you need.

Allocating your extra time in self-serve flow

Once you’ve selected your options and clicked "Continue," our system checks your answers and the type of tests in your assessment.

Then, one of two things will happen:

• If extra time is needed, we’ll automatically add it to the timed parts of your test.

• If no changes are needed, we’ll explain why — for example, if your tests aren’t timed.

Seeing your extra time in self-serve flow

If you’ve been given extra time, you’ll see the percentage (%) added to each timed test.

For untimed tests or activities, no extra time is needed — you can take as long as you like.

If you have questions about your extra time or want to share specific needs, contact us via live chat or candidate@spottedzebra.co.uk.

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Via the company

Please contact the company that sent you the assessment to request extra time. They will contact Spotted Zebra to apply your extra time.

If they’ve given a specific link or email, you’ll find it in:

• Your invite email (if you received one)

• The instructions at the start of your assessment

 

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Via Spotted Zebra

Please contact the candidate@spottedzebra.co.uk to request extra time.

You'll also see this in:

• Your invite email (if you received one)

• The instructions at the start of your assessment

Taking your assessment

 

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Questions about assessment accommodations

Will the company know I received extra time?

• If you used the self-serve options during the assessment: no, your response is confidential and only used to support your experience.

• If you were asked to contact the company directly: yes,  they will know you've requested support.

• If you were asked to contact Spotted Zebra: generally no, but clients do sometimes request this data. We will tell you when you contact us if this is the case.

I need accommodations beyond extra time - what should I do?

Please contact:

• • The organisation running your assessment

  • Our support team (via live chat or candidate@spottedzebra.co.uk ).

My accessibility need isn't listed in the options.

That’s okay. Send us a message explaining your needs. We’ll review it and get back to you as soon as possible.

I usually get a higher amount of extra time, can I have the higher amount?

Yes. Contact us via live chat or email and we’ll do our best to match your needs. Let us know: 

• How much extra time you usually get

• any documentation you can share (optional but helpful)

I have a question about the amount of extra time I've been given.

If something doesn’t feel right or you have a concern, please get in touch via live chat or email. We’re happy to talk it through.

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Contact us about assessment accommodations

If you’d like to discuss the extra time you’ve been given or share specific support needs, please contact us.

You can reach us via:

• Live chat when (log in at candidate.spottedzebra.co.uk)
• Email candidate@spottedzebra.co.uk
• Contact form

In your message, please include:

• How much extra time you usually receive (if relevant)

• Any supporting documents (optional but helpful)